Overview

ABC User Feedback is a powerful web application created for managing Voice of Customer (VoC) data. It’s designed to streamline the process of collecting and categorizing customer feedback, making it an essential tool for businesses looking to enhance their customer insights. With an impressive reach of 10 million Monthly Active Users (MAU), it effectively addresses the feedback management needs for various services, helping organizations to make data-driven decisions.

The application seamlessly integrates sophisticated features to simplify user interaction and data handling. With its user-friendly interface and efficient categorization methods, businesses can expect to see improvements in how they analyze customer sentiments and issues.

Features

• Feedback Tag: Easily categorize feedback by topic using customizable tags for better organization.
• Kanban Mode: A visual tool that helps in organizing and managing issue groups efficiently.
• Issue Tracker: Simple yet effective issue tracking with status indicators and the ability to link to external tickets.
• Single Sign-on: Provides enterprise-level OAuth authentication for enhanced security and ease of access.
• Role Management: Implements Role Based Access Control (RBAC) to manage user permissions effectively.
• Dashboard: Offers statistical visualizations that help in analyzing feedback and tracking issues.
• AI Field: Leverages AI for advanced feedback analysis including summarization, translation, and sentiment analysis.
• AI Issue Recommendation: Intelligent recommendations for issues based on collected feedback, streamlining the problem-solving process.