Overview

The Customer Support Agent with Human in the Loop Demo is an innovative application built using NextJS and the OpenAI API. This demo showcases a seamless interaction between AI and human agents, enhancing customer support experiences. It provides a comprehensive chat interface designed for both customers and agents, ensuring that human oversight is always present during sensitive transactions. This blend of AI assistance and human expertise promises an effective approach to managing customer inquiries while retaining control over critical actions.

Features

• Multi-turn conversation handling: Engage in complex dialogues with customers, allowing for a natural flow of conversation across multiple messages.
• File search tool: Effortlessly search through documents and files to provide accurate information to customer queries.
• Vector store creation & file upload: Create a custom vector store and upload files to enhance the knowledge base and improve response accuracy.
• Knowledge base display: Easily access and display relevant articles and FAQs to assist customer support agents with immediate information.
• Function calling: Execute specific functions based on customer inquiries, enabling quick responses to common requests.
• Streaming suggested responses: Get real-time suggestions as responses to customer questions, facilitating faster interactions.
• Suggested actions for tool calls: The system can propose actions for agents to execute based on customer requests, streamlining workflows.
• Auto-execution of tool calls: For non-sensitive actions, the application can automatically execute tasks, further enhancing user efficiency.

This demo is highly customizable, allowing users to adapt the interface and functionality to better fit their specific customer service needs.